Central London estate agents Kay & Co are extremely proud of their heritage as an independent business, working in the Central London community for over 30 years. So what does hiring an independent estate agent like us mean to you - a property buyer, seller, tenant or investor?
Kay & Co still believes that customer service is king. Our clients across Hyde Park, Marylebone, Bayswater, Paddington, Fitzrovia, Mayfair and Regents Park enjoy a first-class level of customer service and attention to detail. But doesn’t every estate agent make this claim?
Perhaps they do, but promising a fantastic service and delivering one are two very different things. As an independent estate agent, Kay & Co is in daily control of standards. Our owners and directors are working in our branches in person, not based in some headquarters miles away. Therefore, we constantly monitor how our staff treat clients, actively influence selling strategies and vet the communication that leaves our office.
We don’t believe in standard letters or file numbers either. Kay & Co offer a tailored service to suit each individual and our correspondence is personalised as a mark of respect. We also take time to get to know our clients, forming close relationships and remembering the voice or the face of a past client. We prefer to do business in person over a cup of tea rather than rely on impersonal emails at important property milestones.
Our independent status also means we can make on-the-spot decisions without having to seek the approval of a detached hierarchy – no red tape, no delays. We can react to market conditions, be flexible enough to accommodate the most unusual of moving circumstances and tailor our services for our local market.
We don’t ‘toe’ any corporate line or have to fall in step with a wider network strategy. What might be right for the rest of the country might not be right for Central London, therefore we prefer to shape our business from within our branches, using our standing in the community to garner market sentiment.
Our independent nature means we have full control over the staff we employ. Our hand-picked team are chosen for their impeccable local area knowledge, their people skills, levels of professionalism and ability to uphold the ethos and values of Kay & Co. It can be a meticulous process but we strive to create a loyal workforce who offer clients a reassuringly reliable service.
Choosing an independent estate agent also means choosing a true part of the local community. The Kay & Co brand sits comfortably with other independent and family-run businesses in our prestigious areas. We have cultivated a level of trust among local residents and business owners that means we’re often the first port of call when moving home. In turn, this leads to the best Central London properties for sale and to rent and the most relevant waiting list of buyers.
Martin Bikhit, Managing Director of Kay & Co comments “As an extremely well-established local business with a Central London presence that dates back over 30 years, we offer clients the reassurance that our business is steadfast and knowledgeable. When you consider the value of the assets we handle, it’s important that movers use an estate agent they can trust and one who understands the nature of the Central London property market. The fact that so many of our clients return to us as and when their property needs change or have come to us by way of personal recommendation, is testament to the level of service we, as an independent estate agent, offer.”
If you place value on a first-class property experience and a highly personalised level of service, Kay & Co would be delighted to assist. We have a wide choice of houses and flats for sale in Marylebone, Bayswater, Paddington, Fitzrovia, Mayfair, Hyde Park, Regents Park and surrounding areas and would be pleased to provide a free valuation to potential property sellers. Contact us today to make an appointment to discuss your requirements.