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Block Management in Central London

Setting new standards in Block Management

It is rare these days to find really good block management. Perhaps that's because it demands skill, experience and a different attitude. Good management is about making life better for residents through planning and understanding how a building works. It's about a true sense of service, aiming to solve any issue, however small, immediately. Fundamentally, it's about protecting and enhancing your asset.

If you aren't seeing those qualities from your current management company, we should talk. At Berkshire Hathaway HomeServices Kay & Co we bring an entirely fresh approach with new thinking, methods and technologies. As a specialist company offering a bespoke range of block management services rather than a 'one size fits all' solution, we demonstrate time and again that family values are at our core.

We care with a passion and finding a real live human being dealing with your issues and challenges is a breath of fresh air in this ever more automated world. When you have a problem, you want to know that someone is dealing with it and that they won't stop until the job is done. That's what we do, 24 hours a day, seven days a week, 365 days of the year.

We are members of the Association of Residential Managing Agents (ARMA) and are proud holders of their ARMA-Q accreditation, the gold standard for residential leasehold management. We are also winners of the ARMA Smaller Managing Agent of the Year Award 2018.

We are entrusted with more than 1,000,000 square feet of prime London residential space and we collect rent and service charges in excess of £10,000,000 every year. Our clients include high end developments that require Blue Riband levels of VIP services and discretion for tenants.

Our Block Management department is made up of a dedicated team of professionals who are on call 24 hours a day, 7 days a week in order to meet your needs.

Audited Complaint Procedure

There is a statutory need to operate an audited complaint procedure in the event of client dissatisfaction. We absolutely adhere to that requirement and a copy of our procedure can be found here.

Property Management

Our team is here to take away all the concerns and pressures of managing a building. When you call us, be reassured that a real live property management expert will answer within a few rings and that they will be in a position to assist you. No automated answering and a bunch of press button options from our team!

We believe in establishing a long term relationship with clients, gain a clear understanding of their requirements in order to provide the correct service for each instruction. All our clients are different and the Kay & Co team will adapt our management services and fee to suit the need of each client.

Reactive Maintenance

With an office hours service backed up by our out of hours team, it means you have the reassurance of cover whether it’s the evening, weekend or bank holiday. We have a pool of contractors that have passed our exacting standards and ensure that their rates are competitive. It means that all our residents and clients can be reassured that we spend their money wisely. If you want to establish a limit on spending in order to have total control of expenditure, we can easily arrange for that to happen.

Out of Hours

You always have 24 hour emergency access to a member of our team. We are members of Fixflo, a system which allows maintenance issues to be reported online. It is simple to use and helps us carry out repairs more quickly.

For emergency out of hours support, please call 03452 604882


If you are not living in your property full time, this service from Berkshire Hathaway HomeServices Kay & Co is designed to give you peace of mind. Should there be an emergency that needs dealing with urgently, or providing access to contractors such as cleaners, builders or decorators, we are there to let them in. It also allows us to pay regular visits, deal with mail and check that all is secure and safe. Should we notice anything untoward, we will report back on work that is needed, along with quotes for the same.

If you are looking to add a concierge service to your building, we are happy to make arrangements and provide the level of service required for the resident’s needs and budget. This ranges from having someone in the property during working hours to receive packages and deal with contractors, right the way up to a five star blue riband team of professionals, who are trained to deal with the demands of the most discerning resident. Whatever your needs, Berkshire Hathaway HomeServices Kay & Co has a solution and please don’t hesitate to get in touch to discuss in more detail.


Berkshire Hathaway HomeServices Kay & Co are regulated by the FCA and work through our Insurance Brokers to offer you the best arrangements for your property.

Health and Safety

Health & Safety is a key commitment for Berkshire Hathaway HomeServices Kay & Co and is a priority for all our employees. We use an independent consultant to undertake annual fire and building risk assessments, with regular reviews.

Property Managers provide support and advice for on-site staff, and clients and ensure that all potential risks are controlled and managed.

Contractors on our approved list have all submitted documentation to confirm that they are properly accredited for the work they do and comply with current legislation.

Debt Collection

Berkshire Hathaway HomeServices Kay & Co prides itself on our strong financial control and debt management. We deal effectively – and sensitively – with the collection and management of your service charge funds.

Company Secretarial Services

At Berkshire Hathaway HomeServices Kay & Co, we offer company secretarial admin duties which include:

  • * Streamlining transfer of shares/membership on a property sale.
  • * Maintaining statutory books.
  • * Maintaining a registered office at our company address.
  • * Attendance at Board/AGM meetings when required.
  • * Issuing relevant notices.
  • * Minuting meetings.
  • * Preparing and filing Annual Returns.

How to Change Managing Agents

Are you currently engaged with another managing agent and would like to hear more about how we could improve your building or estate?

It takes only 3 steps to switch:

1. Get in touch for a no obligation proposal – simply click here to start the process.

2. If you decide to change managing agents, you will have to give notice to your existing agents.

3. We will begin advising you well before the agreed handover date and liaise with all parties to ensure a smooth transition.

We work strictly within ARMA guidelines and ensure that all documents and records are transferred in good order, so we can start managing your property properly from day one.

No matter if you are a residential management company, a right to manage group or a freeholder, our Block Management team are ready to deliver.


We pride ourselves on a dedicated team of Block Management professionals

Team landing Katy Williams Head of Block Management

Katy Williams

Head of Block Management
Team landing Paula Orlowska Property Coordinator

Paula Orlowska

Property Coordinator

Did you know...overvaluing your home by just 5% can result in half the interest on your property!

Berkshire Hathaway HomeServices Kay & Co are experts at selling and letting properties. It all starts with a valuation to find out what your property is worth, or what sort of rental yield you could achieve.